Top ten ways to create a good customer experience

Lalit Bhojwani By Lalit Bhojwani, 3rd May 2012 | Follow this author | RSS Feed
Posted in Wikinut>Business>Business Opportunities

Today customer is king, hence you have to give them good experience when they visit or deal with you.

Top ten ways to create a good customer experience

Do you know why creating a good customer experience for your business is necessary? Because good customer experience creates happy and satisfied customers and happy and satisfied customers are the life blood of your business. In today's competitive world, customer has become king, hence in order to survive and grow you have to create a good customer experience. Here are the top ten ways to create a good customer experience-

1. First, you have to give them world class and best products and services on a competitive and reasonable price. In order to create a good customer experience you should satisfy your customers by giving them best products and services. If you are following all other steps for making customers satisfy and if you miss this step, then your customer will not be satisfied because first and foremost need of the customers is to get best products and services on a very competitive price.

2. Know your customer's needs and wants. In order to create products and services according to your customer needs you have to know them fully because every customer has different needs, wants and tastes, hence you must give them products and services in accordance to your customer's needs, wants and tastes.

3. Greet your customers. When your customers enter in your premises, you and your staff should greet them well within 30 seconds of entrance. You can also make a list of date of birth and date of anniversary of your customers and great them accordingly. It will help you in making long-term relations with your customers.

4. Be honest and trustworthy, do not lie to customers and never do over-promises because customer wants to deal with people whom they trust.

5. Develop listening skill and listen to your customer's needs and wants carefully because it will help you in creating a good customer experience.

6. Ask good questions and motivates customer feedback. Welcome all kinds of feedback even criticism.

7. Be positive and show positive attitude because customers want to talk with positive people.

8. Solve customer's problem fairly because this the one major factor why you may lose your customers. Many customers switch into new service provider because old service provider did not solve their problem fairly. If you want loyal customers, then you have to solve complaints of customers fairly and regularly.

9. Every customer wants to feel important, hence appreciate your customers and try to give them an environment where they feel important. Listen to them carefully because it will make the customers important.

10. Last, but not least, always remember that creating a good customer experience is not a one-time process you have to continuously satisfy your customers by creating regularly a good customer experience.

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