Teleconnecting Skill #2 - Asking for Time

LoriAnne Hancock By LoriAnne Hancock, 18th Jun 2014 | Follow this author | RSS Feed | Short URL http://nut.bz/qv0fqkiu/
Posted in Wikinut>Business>Analysis

'Teleconnecting' is the name that has been given to a specific set of skills and concepts, forms and formulas for effectively measuring customer satisfaction over the phone while placing an exclamation mark on your customer's decision to do business with you. These skills are also effective in ones personal life. This skill is about 'Asking for Time'.

Review of Previous 'Teleconnecting Skill'

A quick review of Teleconnecting Skill #1 - Matching Energy:
Matching Energy is the skill of being able to quickly and accurately respond in a way that will resonate with the person and make them want to speak with you using words, tone and intensity:

Example:
CUSTOMER: ‘Good Morning, Dr. Kameron’s Office, this is Cindy’
YOU: ‘Good Morning Cindy, this is Jon with ABC Services....

Why 'Ask for Time'?

Ask for time? Risky, sure. Effective, absolutely! Why? Because when you ask for someone's time, and they grant it to you, you have their complete attention. If you don't ask for it and they haven't granted it to you, you never really know if they are 'with you' or not. Why should they be? All they did was pick up the phone and if you are not granted time, you might appear a yammering irritant. Introductions are key and in this day and age Asking for Time might save someone’s life if they are driving or something.

You: Hello, this is Jon with ABC Services with a follow-up satisfaction call, DO YOU HAVE A MOMENT FOR ME?

If the answer is 'Not Right Now' or 'It is a bad Time'

If someone does not have time for you, let them off the phone right away with, "Let me call you at a better, time, I'll let you go, bye now." When you do call again, they already know that you are going to respect them in their busy environment, and again, you will ask for time. Even if they are busy the second time, you have left a good taste in their mouth. You may never actually get a chance to speak to the person, but on the third attempt you will leave a message and they will not forget that you called. They will know that you care.

Tags

Connection, Connections, Courtesy, Customer, Customer Care, Customer Feedback, Customer Loyalty, Customer Satisfaction, Customer Service, Customer-Service, Customers, Feedback, Phone, Phone Call, Phone Calls, Phone Sales, Phonecall, Phones

Meet the author

author avatar LoriAnne Hancock
Avid student of the human condition who believes we will triumph in the end by caring for ourselves, all life and our planet as if all were precious.

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Comments

author avatar cnwriter..carolina
19th Jun 2014 (#)

interesting....

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