How to use Knowledge Management Tools effectively?

Gautam Pendharkar By Gautam Pendharkar, 1st Sep 2015 | Follow this author | RSS Feed | Short URL http://nut.bz/1ia_h1g0/
Posted in Wikinut>Business>Sales & Marketing

This is an overview of Knowledge Management tool(s) available to an Enterprise Business and how it can be used effectively to add value and optimize the efforts.

Podcast as a Knowledge Management Tool


A Knowledge Management (KM) tool is essentially a way to capture the tacit knowledge to disseminate further and to decipher it in a meaningful way at the precise time. A KM tool can help interpret the immense knowledge lying around in the organization as well as in social strata.

Information is like a working capital in the business economy. We are in the age of big data and exponential information which needs to be converted into knowledge and this knowledge is a key asset for both organizations and society in general. In any business setting, a person or organization needs an effective set of tool(s) and great resources in order to achieve the goal of managing the knowledge being acquired or created, and move towards sustained profit. In today’s mobile world same can be said about the mobile apps.

To simplify, there is a glaring difference between a KM tool and a KM resource. A tool is a specific thing which is utilized in regard to the specific task undertaken. A resource on the other hand is a place to find the specific tool desired. Eg. An app is a tool on your smart phone while a search engine is a resource.

Social Media is ever evolving when it comes to both knowledge dissemination and retrieval, but you need to be on the social platforms and connected to enjoy it. It is probably the most restricted of the media to avoid viral catastrophes. The data result you get on various portals and search engines can be quite irrelevant when you make specific searches. When something big occurs such as world event or breaking news, people who utilize social media can spread information very quickly to almost any part of the world in a matter of seconds. Same can be applied to the enterprise wide knowledge. But many-a-times, organisations struggle due to lack of proper KM tools and resources as well, to make a positive difference to the business in terms of bottom line or to even save cost. Business units and departments in a same giant MNC’s are not are not fully aware of what is been pursued at different levels and end-up doing a re-work.

Thus, Social Media and Enterprise Collaboration can go hand-in-hand. It remains the most underutilized form of communication tool, which can be channelized by proper social media employee policy. Employees are the biggest carriers of such social broadcast of the business and can be exploited perfectly given the right policies.

In a series of how collaborative tools can be effectively used, we will see how you can use it for your own entrepreneurial benefit.

Podcasts

Podcasts are an audio or video recording created by individual or teams. They are created with the aim of educating and leveraging the knowledge learnt, to share insights and experiences with a wider audience. Video podcasts are also called as vodcasts. Podcasts highlights the unique experience and learning of an individual and teams and gives them visibility across the organization or outside. There can be various types of podcasts.

· Project Learning Podcast
· DIY podcast
· Interviews
· Discussions
· Concept explaining podcast - Tutorials
· Application podcast
· Best Practices Podcast
· Storytelling
· Documentary

The objective of all these podcasts is to capture the immense tacit knowledge with the people and share it in a consumable format. The podcast also gives visibility to individual, teams and ideas within an organization.

How to create Podcast

The podcasts starts with an introduction of the team members by third person preferably a senior person or by any senior team member hosting the podcast. Always create a transcript (text script for the topic you want to record) prior to recording a podcast. This will make it easier for all the team members to refer it while recording podcast.

While recording a podcast, general questions mentioned below can be considered. These are typical questions to capture the information about your project, best practices followed and any kind of product or idea generated.

Questions to be ask in Podcast

1. Can you briefly tell us about the project/concept/idea?
2. What are the best practices and the unique learning?
3. Highlights or USP of your project?
4. Any special achievement by someone?
5. How were the challenges tackled and cost saved?
6. How was Increase in business/revenue achieved?
7. Was there any recognition to anyone?
8. What are the Quality benchmarks?
9. What are the technologies used and how?
10. What are the challenges faced by the team/individuals in project?
11. Your involvement in the domain area?
12. What is your value addition in the domain area and to the client?
13. How do you ensure improvement?
14. How do you take care of customer satisfaction & customer delight?
15. What are the things that you want other people to learn from you? DO’s
16. What are the things you will not advise other people to do? DON’Ts
17. FAQ’s for new product or service


How to record a podcast?

Book a quiet meeting room where there are no disturbances at all. Slight noises of moving chairs, traffic on the nearby road or repair work on other floor/room can also get recorded. It is best to refer to the transcript prepared and refer it during the recording so that the podcast is recorded smoothly in one flow. Make sure to rehearse that you sound natural in the conversation.

Audio Recording -
1. Due to easy availability, use your smart phones to record the podcast. You can use any Nokia, Sony Xperia or iPhone for best results.
2. Do you know that your laptop are recording devices? Go to start and search for Sound Recorder. Make sure your microphone is working.
3. Record it from an exclusive voice recorder available.

Video Recording -

1. For a video podcast you can use your personal handycam or good quality HD recording from your smart phone.
2. A MS PowerPoint presentation can be converted into video presentation with voice-over, to create an e-learning presentation. Go to Slide Show tab - Record Slide Show.
3. Many organizations have Microsoft Lync Messenger for internal communication. The Lync meeting option can effectively record your entire meeting session with the live screen grab and the voice in an audio-visual format which can be shared later.

You have recorded a podcast now what?

This section will give you an idea as to which sites you can use to upload the podcasts recorded. Click here to know more about it.

Tags

Km Tools, Knowledge Management, Marketing, Marketing Tool, Podcast, Podcasting, Recording, Social Media, Storytelling, Video, Viral

Meet the author

author avatar Gautam Pendharkar
A Social Collaboration + #Marketing + Knowledge Management Enthusiast. An amateur #photographer + #traveler #explorer #blogger, a complete Indian. I like to observe people and behaviors.

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Comments

author avatar Nancy Czerwinski
1st Sep 2015 (#)

Thanks for sharing your article.

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author avatar Gautam Pendharkar
1st Sep 2015 (#)

Hey Nancy thanks for comment :)

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author avatar Sivaramakrishnan A
1st Sep 2015 (#)

Interesting and educative share, thanks Gautam.

Information is exploding exponentially but we have to analyze, focus, and reach the target audience to benefit - siva

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author avatar Gautam Pendharkar
1st Sep 2015 (#)

Thanks U Sir for your kind comments.

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author avatar Gangadhar Kulkarni
2nd Sep 2015 (#)

Hi Gautam, Welcome to Wikinut........!!!

Informative and educative article indeed.......!!!

Really helpful knowledge management (KM) tools shared here with valuable brief.

Thanks for sharing such a informative post with Wikinut readers.

Regards,
Gangadhar

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author avatar Gautam Pendharkar
3rd Sep 2015 (#)

Thanks Gangadhar for comment and introducing me to wikinut

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