Global Chatbot Summer News Roundup: Banks and Sports Accelerate Bot Growth

SeaKnight By SeaKnight, 26th Jul 2018 | Follow this author | RSS Feed | Short URL http://nut.bz/1fi1oqkw/
Posted in Wikinut>Business>IT & Ecommerce

From banks to sports, chatbots continue to add a major impact with benefits for both the business and its customers, as well as the environment. Check out which bots are new to the scene as summer hots up.

Banks and Bots Align

Banking remains a key foothold for chatbots, expanding the customer experience globally. In Africa, Leo is a new bot from United Bank for Africa, making waves and winning influence. The bank recently picked up the Best Institution in Digital Banking for Africa at the Euromoney awards in London.

Leo was unveiled at the start of the year, and is rolling out in countries across the continent. He can help open accounts, check balances, top up mobile airtime and transfer funds via Facebook Messenger. He can also give the football scores, showing additional utility. With Africa focused on mobile and digital head of traditional banking, he is more advanced than many western efforts.


Challenger Banks are also starting to focus on joined-up Chatbots that offer more than just idle gossip. In the UK, finance chatbot Plum helps people with varying accounts save, based on their spending patterns, across both major and upcoming banks.

It can interact with online users from Monzo and other challenger banks. It does this using an API called TrueLayer, saving users from sharing their login details with the bot, instead, they authorise TrueLayer via their online account. That way Plum can provide advice, savings deals and more across a range of bank accounts. .

Plum is one of a growing number of bot-based fintech consumer advice services, and has notched up over 150,000 users since launching in 2017, saving them over £24 million. Between the two bots, note the addition of third-party services, bots are becoming more connected, plus not being afraid to add extra features that users might find of interest, not all bots have to stick to the brand’s or market’s usual script.

Sports and Events see Chatbots Meet Fans

Lea is a booming chatbot when it comes to buying US sports and events tickets. That could be because the world is truly fed up with the likes of TicketMaster and the endless number of rip-off merchant sites, but regardless, Lea is happy to talk sports and fave musical acts to help people find tickets.

She can check your Spotify to see what you like and find nearby artists, while providing all the latest sports news too. Rather than navigate some complex mess of a log-in screen, finding the right seats, and still being ripped off, Lea does it all on one page with a minimum of fuss,

Bots like Lea can meet and interact with a massive range of music and sports fans from classical aficionados to screaming metalheads, but gets down to the job at hand with speed and efficiency.

Chatbots are also becoming essential event hubs for sporting events major and minor. The Tour de France and World Cup had theirs, but so did the Rugby World Cup Sevens, held in San Francisco recently, with Team USA Rugby providing a bot for fans and attendees.

Given rugby’s niche status in America, the full-on social media effort including the Facebook Messenger chatbot, lively Facebook and Twitter feeds, plus an app, all helped to build buzz for the event and let fans feel part of the compact tournament.

Bots and the Environment

As well as sports and activities, bots can help a business or event promote its green credentials. The war against single-use plastics, like straws and coffee cups is fully underway, and bots can play part of the effort, while a bot is a power- and resource-efficient tool for any company.

Global chatbots also help a company grow their reach massively, but in a non-impactful way. SnatchBot recently added LINE support to appeal to the Asian markets, notably Japan and South Korea. Previous customer service efforts would have required major investment in offices, staff and people with the additional environmental impact to be taken into consideration.

With a bot, businesses can highlight the use of chatbots as a way to save time and energy across the company, reducing the need for customer support service centers, as this report highlights. But bots can also highlight the features with simple messaging like “this venue has eliminated wasteful disposable plastics” and similar themes to increase awareness.

Tags

Banking, Business, Chatbots, Customer Service, Sports

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Tech writer focused on how it can change the world, for better or worse

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