Befriending Company Clients in Social Networks

Abbie King By Abbie King, 29th Jan 2013 | Follow this author | RSS Feed | Short URL
Posted in Wikinut>Business>Ethics

This page is about what is right with regards to adding your company clients in your personal social networks

Befriending Company Clients in Social Networks

People in the travel and leisure industry or working in customer service departments would know more about this. They constantly meet clients, help them through their problems or requests and next thing they know they have become friends.

For instance tour guides or hotel managers, having had great times together guiding clients on safaris or hosting them at a hotel, clients tend to get friendly with the travel guides, hotel managers, receptionists and other staff they encounter.

As an employee of a company you have their full names and can easily look them up on social networks and add them as friends. But it that a good thing to do?

It is okay for companies to add their clients on their company social networks. Unless you are logged in the social network under the company's account, then don't. Let the company’s public relations or marketing manager do the tasks of following up with clients after their service with the company, you can stick to what you do best, make other clients happy.

There are a lot of reasons why you should not befriend your clients; the biggest reason is to not let your personal life into your work life. Clients know you as part of a company and they have a professional respect over you which you shouldn't try to jeopardize by introducing your personal life to it.

However if the client asks to add you to their social network, then that's a different case, but be sure to check with your company policy first.


Clients, Marketing Management, Public Relations, Social Networking, Social Networks

Meet the author

author avatar Abbie King
I always wanted to write and now I am putting it in action. I love children and puts so much time parenting, so most of my writing is from my experiences as a mother, and mostly as a woman

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