Are You a 'Lowes or a 'Home Depot'?

Sharon Hendricks By Sharon Hendricks, 30th Sep 2015 | Follow this author | RSS Feed | Short URL
Posted in Wikinut>Business>Sales & Marketing

If you have done any work on your home or you have had any work done on your house, you know that Lowes and Home Depot are two of the biggest home improvement stores in the United States.

My family is remodeling our home to sell it and we have visited both of these stores. What we were surprised about was how different the two of them are. They sold a lot of the same things but their customer service is very different.

Our 'Lowes' Experience

Even before our recent experience with 'Home Depot', my husband always preferred 'Lowes'. I'm not exactly sure. Maybe it's just because there seem to be a lot more of them around, so we liked the convenience.

The first time my husband and I went into 'Lowes' recently, we had gotten the things we needed and headed to the register. During our shopping, we had several people ask us if we needed help. It seemed as if there would be a wait, so he went to grab something while I waited with the trolley. When the cashier was finished with her line, she came over and chatted with me. I even remember her name - Celeste. When my husband came back, she explained the 'Lowes' app and how it could save a lot of time.

This past Monday we visited another 'Lowes' and we had three separate people ask us if we needed help, including one as soon as I walked into the store. We had one person go and find us the railings we needed for our porch. As it has always been, our 'Lowes' experience was stellar.

Our 'Home Depot' Experience

We had made a trip to 'Home Depot' because they had one of the items that we needed that 'Lowes' did not carry. We were in the store maybe 20-30 minutes. One associate passed our aisle. The gentleman looked up, saw us standing there, and did not stop to ask if we needed help. We didn't have one person say anything to us at all.

We used the self checkout (our choice). But it just seemed odd that we were in there at least as long as we were in the 'Lowes' stores, but no one bothered to ask us if we needed assistance.

So What's My Point?

As you can see, there are two different stores with two different forms of customer service. One has wonderful customer service that is very proactive, the other which is anything but.

What should you take away from this? It's important to be a 'Lowes' when it comes to customer service. Your customers may not always need help that you are offering, but knowing that you are there will encourage them to come back. That isn't saying that you should be pushy. Just let them know that you are there if they need help.

I know that my husband and I will be going back to 'Lowes' rather than 'Home Depot', and your customers will come back to you, too!


Business, Customer Service, Home Depot, Lowes

Meet the author

author avatar Sharon Hendricks
I am in my 40s and I have been writing for the Internet since 2007. I have two published children's books and I love writing.

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author avatar Nancy Czerwinski
30th Sep 2015 (#)

Thanks for sharing your article. I've had the same type of experience at both stores and I think I prefer Lowe's.

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author avatar Nancy Czerwinski
30th Sep 2015 (#)

I do believe I should have put Lowes. Smiles to you!

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