Management by walking
Today, more and more Managers are busy in paper works, meetings, attending visitors, answering telephone calls and planning schedules.
If one wants to manage a group of employees, it cannot be done by just sitting behind the desk. One can coach, train, inspect, communicate, lead and direct, only through direct contact with his employees.
Today, more and more Managers are busy in paper works, meetings, attending visitors, answering telephone calls and planning schedules. In many organizations, the gap between the top boss and other employees is getting wider when it comes to knowing each other. Such lack of personal communication, might lead the good employees to under perform or good customers to look elsewhere.
In one leading organization, the Chairman used to have the practice of walking around the office and going from desk to desk to meet the employees. This move used to encourage the people around. The Chairman even spoke to the driver , lift boy and office boy. Over a few years, he could even call employees by their first names. What a wonderful motivation?
Through personal interaction:
• Catch people doing things right and recognize them.
• Catch people on the wrong foot and take corrective action needed.
• Keep in touch with the reality of the department and the organization.
• Employees may not be that responsive initially; but over a period, questions, concerns or the needs of employees can be sorted out.
• Patient listening could give a feeling of togetherness and a message that you care for them.